Support Services

Since 1984 Australian timber, building and plumbing supplies companies have relied on Sterland to keep their systems up and running.

We understand how important it is that your systems are available and running efficiently. As a result our support team and services are second to none. With support direct from the product authors you can take comfort in knowing that expert help is always close at hand.

Sterland’s Services Team Can Help You To:

  • Eliminate costs and inefficiency associated with paper and manual processes
  • Enable new business functions and processes through enhanced data access
  • Establish governance to maintain data quality
  • Improve business decisions through actionable information
  • Adhere to regulatory requirements
  • Change inefficient and expensive data storage and distribution

We offer maintenance programs designed to meet your specific business needs:

Service Desk

Let Sterland’s professional services team look after your level 3 customer support tasks for you!

We provide your team with a single point of contact to help you manage your support enquiries. Our service desk staff are all technology specialists. Fully trained in problem resolution, their job is to research and replicate all assigned calls and either resolve the issue through education of level 1 support staff or escalate it further to the appropriate level 3 resources. To ensure that our services met our customers needs we follow documented processes based on internationally recognized best practice methodologies.

For more information about Sterland’s Service Desk please call us now on (02) 4365 6543.

Training

Sterland’s Support team offers our clients a combination of customised and pre-packaged training solutions. Training can be delivered on-site, at the Sterland training facilities or through advanced web-delivery tools. Maximise your IT investment and talk to us now about how we can help to enhance your staff’s skills.

For more information about Sterland’s Training Services please call us now on (02) 4365 6543.

Managed Database Services

Sterland combines the people, processes and tools required to ensure your systems are always up to date and performing at their best. For over 90 years Australian businesses have trusted our professional services team to keep their systems running efficiently and effectively.

The aim of this service is to enable our customers to focus on their business while we manage all their technical needs to ensure the secure running of their systems.

Regular maintenance tasks include:

  • Service pack updates
  • Database tuning
  • Database monitoring
  • Disk space & usage monitoring
  • Backup validation
  • Monthly reporting
  • Quarterly phone review

For more information about Sterland’s managed database services please call us now on (02) 4365 6543.